Shipping policy

Please allow up to 24 hours for the tracking information to update after the carrier receives the package.

Delivery Delays
While most orders are delivered within the estimated delivery time, delays may occasionally occur due to carrier issues, weather conditions, holidays, high order volume, customs processing, or other circumstances beyond our control.

If your order has not arrived within the estimated timeframe, please contact us and we will help check the delivery status.

Incorrect or Incomplete Address
Please carefully review your shipping address before placing your order.

If you entered an incorrect or incomplete address, please contact us as soon as possible. We will do our best to update the shipping address before the order is shipped, but we cannot guarantee changes once the order has been processed or dispatched.

Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please first check around your delivery location and contact the carrier for more information.

If you still need assistance, please contact our customer support team and we will help review the issue.

Contact Us
If you have any questions about shipping, delivery, or your order status, please contact us through our website contact page or customer support email.